Last updated: 8 September 2026

Refund and Cancellation Policy

Writhink paid plans are sold by Paddle.com Market Ltd (“Paddle”), our Merchant of Record. Paddle takes the payment, issues the invoice and processes refunds under this policy and under Paddle’s refund policy. Nothing here limits your statutory rights as a consumer.

Cancelling a subscription

You can cancel at any time from the billing page of your dashboard (“Manage subscription”), or by writing to us. Cancellation stops future renewals: you keep access to your plan until the end of the period you have already paid for, then the organisation returns to the free plan and keeps its projects within the free limits. Nothing is deleted by cancelling.

14-day money-back guarantee

If Writhink is not what you expected, you can ask for a full refund within 14 days of your first purchase of a paid plan, monthly or yearly, for any reason. Renewal charges are refundable within 14 days of the charge if you have not made substantial use of the paid features in the new period; if you simply forgot to cancel, write to us within those 14 days and we will sort it out. Refunds go back to the original payment method and the subscription is cancelled when the refund is issued.

Plan changes

Switching plan or billing period does not generate a refund: the difference is charged or credited pro-rata on your subscription, as shown before you confirm the change. Unused time on a cancelled plan is not refunded outside the 14-day window above.

Other cases

Outside these cases refunds are at our discretion and at Paddle’s, and we always look at the request: for example if you were charged twice, if you were charged after cancelling, or if the Service was unavailable for a prolonged period because of us. There is no “all sales are final” rule. If you dispute a charge with your bank without contacting us first, the account may be suspended until the dispute is resolved: writing to us is faster for everyone.

How to request a refund

Contact Paddle at paddle.net with the email address you used at checkout, or write to us at federicorosati994@gmail.com and we will pass the request to Paddle. Refunds are normally approved within 2 business days and the money is back on your payment method within 5 to 10 business days, depending on your bank.

Questions

Anything unclear? Use the contact page or read the terms and conditions.

See also the Terms and Conditions · Back to home