Last updated: 8 September 2026

Terms and Conditions

These terms govern the use of Writhink: the website and service at writhink.com, the Chrome extension, the embeddable feedback widget and the MCP server (together, the “Service”). By creating an account, using the Service or buying a plan you agree to these terms, and continued use of the Service means you accept them. If you do not agree, do not use the Service.

1. Who you are contracting with

The Service is provided by Federico Rosati, an individual entrepreneur based in Italy, trading as Writhink(“we”, “us”). When you use the Service you are contracting with Federico Rosati. You can reach us at federicorosati994@gmail.com or through the contact page.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: it sells you the paid plan, takes the payment, issues the invoice and handles applicable taxes. Paddle provides customer service for billing enquiries and handles refunds. See section 8.

2. The Service

Writhink lets you share a website, a design or a file with your clients so they can leave feedback pinned to the exact spot, and turns that feedback into a task list or a prompt for developers. A free plan is available with the limits shown in the pricing section; paid plans raise those limits. We may change or discontinue features and adjust limits and prices over time. A change in the price of a paid plan applies from your next renewal and is announced by email at least 30 days in advance; you can cancel before it takes effect.

3. Your account

You must be at least 18 years old and provide accurate information. You are responsible for keeping your credentials confidential and for everything that happens under your account and your organisation, including what the members you invite do. Tell us promptly at the address above if you suspect unauthorised use.

4. Your content and your clients

The websites, files, comments, screenshots and other material that you or the people you invite submit (“Content”) remain yours. You grant us a non-exclusive, worldwide licence to store, display, reproduce and process Content solely to provide the Service to you: for example to render a review page, to capture a screenshot of a comment or to generate a prompt from the comments. You confirm that you hold the rights needed to share the Content, including the right to have a third-party website reviewed through the Service, and that it does not infringe anyone else’s rights.

Review links and the widget can be used by your clients without an account. You are responsible for sharing those links only with people entitled to see the Content, and for informing your clients, where required, that their feedback is processed by the Service as described in our privacy policy.

5. Acceptable use

You must not use the Service to:

• break any applicable law or regulation;
• commit fraud, send spam or unsolicited messages, or impersonate any person or organisation;
• upload or share material that infringes copyright, trademarks or other intellectual property rights, or that is defamatory, abusive or otherwise unlawful;
• interfere with the security or operation of the Service: distributing malware, probing or scanning our systems, scraping the Service, or trying to bypass plan limits, rate limits or access controls;
• collect personal data from people through review links, the widget or the extension without a lawful basis;
• resell or provide the Service to third parties as your own, outside what your plan expressly allows.

6. Intellectual property

The Service, its software, documentation, design and branding are owned by us or our licensors and protected by intellectual property laws. These terms do not transfer any of those rights to you: you receive a limited, non-exclusive, non-transferable and revocable right to use the Service in accordance with these terms. If you send us suggestions or feedback about the Service, we may use them without any obligation to you.

7. AI features

Some features turn feedback into prompts or plans using a third-party AI model. The text you submit for that purpose is sent to the model provider named in the privacy policy. AI output can be inaccurate or incomplete: review it before acting on it. AI features are subject to the monthly quota of your plan.

8. Paid plans and payments

Paid plans are sold and billed by Paddle.com Market Ltd(“Paddle”), which acts as the Merchant of Record for every purchase. When you buy a plan you also accept Paddle’s buyer terms, which govern payment, renewal, billing frequency, taxes and refunds. Prices are shown at checkout in your currency, with the taxes that apply to your country.

• Renewal. Subscriptions renew automatically, monthly or yearly depending on the plan you chose, until cancelled. Paddle charges the payment method on file at each renewal.
• Cancellation. You can cancel at any time from the billing page of your dashboard. Access continues until the end of the period already paid, then the organisation returns to the free plan.
• Launch prices. A launch price is a discount applied for the period stated at checkout; afterwards the plan renews at its standard price.
• Plan changes. When you switch plan or billing period, the difference is charged or credited pro-rata, as shown before you confirm.
• Failed payments. If a renewal payment fails, Paddle retries it; if it is not resolved, the paid features are suspended and the organisation returns to the free plan.
• Refunds. See our refund policy.

9. Availability, warranties and liability

We work to keep the Service available and secure, but we do not guarantee that it will be uninterrupted, error-free or that every defect will be corrected. The Service is provided “as is”, without warranties of any kind beyond those that cannot be excluded by law. To the extent permitted by law, we are not liable for indirect or consequential losses, loss of data, loss of business or loss of profits arising from the use of the Service, and our total liability to you for any claim is limited to the amount you paid for the Service in the twelve months before the claim. Nothing in these terms limits liability for fraud, gross negligence, death or personal injury, or the statutory rights of consumers.

10. Suspension and termination

We may suspend or terminate your access, with notice where reasonably possible, if you materially breach these terms, if a payment is not made, if your account poses a security or fraud risk, or in case of repeated or serious violations of the acceptable use rules. You may close your account at any time from your profile in the dashboard or by writing to us; your Content is then deleted as described in the privacy policy. Sections 4, 6, 9 and 11 survive termination.

11. Changes to these terms

We may update these terms. Material changes are announced by email or in the dashboard at least 15 days before they take effect; if you do not agree, you can close your account before that date. Continued use of the Service after that date means you accept the new terms.

12. Governing law and disputes

These terms are governed by Italian law. Any dispute is subject to the jurisdiction of the Italian courts, without prejudice to the mandatory protections granted to consumers by the law of their country of residence. Before starting any proceeding, write to us: most issues are solved in a couple of emails.

13. Contact

Federico Rosati (Writhink), Italy · federicorosati994@gmail.com · contact page.

See also the Refund Policy and the Privacy Policy · Back to home